Pixelcandy Gaming Venue Rules & Code of Conduct
Welcome to Pixelcandy Gaming
Pixelcandy Gaming is designed to be a safe, welcoming, and enjoyable environment for gamers of all ages and abilities. Whether you’re here for casual gaming, esports, tournaments, parties, studying, or simply spending time with friends, we ask that all customers follow these rules to ensure everyone has a positive experience.
By entering and using Pixelcandy Gaming, you agree to comply with this Code of Conduct.
1. Respect Others
All customers have the right to enjoy their gaming session without being disturbed, harassed, or made to feel uncomfortable.
Please:
- Treat fellow customers, visitors, and staff with courtesy and respect.
- Respect the personal space, privacy, and gaming experience of others.
- Allow other players to focus on their games without unnecessary interruption.
- Keep noise levels reasonable and be mindful of those around you.
- Respect different ages, backgrounds, abilities, and experience levels.
The following behaviour is not acceptable:
- Bullying, intimidation, harassment, or discrimination of any kind.
- Repeatedly interrupting other customers during their gaming sessions.
- Pressuring, pestering, or repeatedly asking other customers to play with you after they have declined.
- Deliberately distracting other players during gameplay.
- Any behaviour that negatively impacts the enjoyment of other customers.
2. Language & Behaviour
Pixelcandy Gaming welcomes children, teenagers, families, students, and adults.
As such:
- Offensive, abusive, threatening, discriminatory, or inappropriate language is not permitted.
- Excessive swearing or language likely to cause offence to others is not acceptable.
- Aggressive, confrontational, or disruptive behaviour will not be tolerated.
- Physical intimidation, threats, or violence will result in immediate removal from the venue.
Good sportsmanship is expected at all times, whether playing casually, competitively, or participating in events.
3. Gaming Conduct
We encourage competitive gaming, but fair play and respect always come first.
Customers must:
- Follow the rules of any game, tournament, challenge, or event.
- Treat opponents, teammates, and spectators respectfully.
- Accept staff decisions regarding competitions and venue activities.
The following are prohibited:
- Cheating, exploiting, or intentionally disrupting games.
- Deliberately sabotaging teammates or other players.
- Unsporting conduct that negatively affects the experience of others.
- Damaging or interfering with another customer’s equipment, accounts, or gameplay.
4. Dress, Footwear & Hygiene
To ensure a safe and comfortable environment for everyone:
Appropriate clothing must be worn at all times.
- Footwear must be worn at all times while on the premises unless specifically authorised by a member of staff.
- Customers should maintain a reasonable standard of personal hygiene.
- Clothing displaying offensive, discriminatory, or inappropriate content may not be permitted.
Pixelcandy Gaming reserves the right to refuse entry or ask customers to leave if hygiene, clothing, or footwear creates a health, safety, or comfort issue for others.
5. Food & Drink
Food and drinks purchased from Pixelcandy Gaming may be consumed within designated areas.
Please:
- Dispose of rubbish responsibly.
- Report spills immediately.
- Respect the venue and gaming equipment.
Customers may be charged for damage caused by negligence, misuse, or deliberate actions involving food or drinks.
6. Equipment & Facilities
Our gaming equipment is provided for everyone to enjoy.
Customers must:
- Use all equipment responsibly.
- Follow staff instructions regarding PCs, consoles, peripherals, and furniture.
- Report faults or issues to staff immediately.
Customers must not:
- Attempt to modify hardware or software.
- Install unauthorised programs.
- Disconnect equipment.
- Damage, misuse, or tamper with venue property.
Any deliberate damage may result in charges, suspension, or permanent exclusion from the venue.
7. Safety & Security
For the safety of all customers:
- Running, horseplay, and dangerous behaviour are not permitted.
- Emergency exits must remain clear at all times.
- Customers must follow all instructions given by staff during emergencies.
- Illegal substances, weapons, or dangerous items are strictly prohibited.
Any behaviour that creates a safety risk may result in immediate removal from the venue.
8. Staff Instructions
Pixelcandy Gaming staff are here to ensure everyone has a positive experience.
Customers are expected to:
- Follow reasonable instructions from staff.
- Respect staff decisions regarding behaviour, bookings, competitions, and venue operations.
- Cooperate if staff ask you to modify your behaviour.
Failure to follow staff instructions may result in warnings, suspension of play, or removal from the venue.
9. Photography & Privacy
Please be respectful when taking photos or videos within the venue.
Customers should:
- Obtain permission before taking close-up photographs or videos of other customers.
- Respect the privacy of other visitors.
- Follow any staff instructions relating to photography, filming, or livestreaming.
Pixelcandy Gaming may occasionally capture photographs or video footage for promotional purposes.
10. Enforcement
We want Pixelcandy Gaming to remain a fun, welcoming, and inclusive place for everyone.
Staff may take any of the following actions where necessary:
- Verbal warning.
- Temporary suspension from gaming.
- Removal from the venue.
- Temporary ban.
- Permanent ban.
Serious incidents may be referred to the police or relevant authorities where appropriate.
The decision of Pixelcandy Gaming management regarding enforcement of these rules is final.